But they insisted that charging for a months storage was the way they did it. This did not include loading and unloading which I told them I wanted them to include. Next they started insisting that I make a reservation so that I would save money. They kept telling me how I needed to lock in the price because it would go up and book because they get so busy.
It was a persistent hard sell. It was a real turn off. Cant get a price list. Thats a bad sign. All their rates should be publicly published. Smells bad to me. They impaled the side of one of the containers, and they clearly knew about it because they patched it up from the outside.
Months of fighting with them, but they refuse to pay for anything. Worst service ever. Now I have to sue them. The operator was awful and very hard to understand. No thank you; I definitely smell a rat here.
I explained to their associate several times how much I had to load into a POD, he insisted a single 16 footer would be sufficient, it was not. I have since made a dozen calls and have been transferred to a supervisor twice. I have been in a hotel room in the city I have been trying to leave for 2 nights now. I have a mile drive to make, I have a job I need to get to and I have lost 3 days due to their incompetence.
They do not care about their customers, stay as far away from them as possible. Reading majority of these reviews and I feel a bit sorry for some of the agents having to deal with the public. I used this company twice within the last 4 years. Referred by a family member that had a great experience moving with them, as well.
Maybe my friends, family and I just got lucky every time we used this company? The emailed me reminding me of pretty much everything. Moving is a nightmare to begin with. So I could at least relax a little seeing what I signed up for was exactly what I was told I was going to get. Dates I scheduled, along with the dates they were going to charge me and the exact amount they were going to charge….
Your pods agreement, even. Takes 5 secs? Everything is. Only downside to this company is the customer service dept long wait times for just a date change. My advice? Oh and from personal experience, putting your pod in the street, nightmare. Why the city has control regarding the parking in front of our homes is irritating.
Good luck with your move! So I will not claim to be objective here — full disclosure — I am in the portable storage business. I do believe that the concept is a great one — combining the best of do-it-yourself pricing and eliminating the hassle of truck driving and same-day moving.
I scheduled the move as soon as I could on line with PODS and followed up with a phone call to confirm. I had to get a truck and move everything twice. When calling their customer service, two different agents told me they would give me a call back and see what they could do and never got a call back. They lied, let me down when I needed them most, and caused so much additional costs and efforts. Use someone else — PODS will only let you down. Strongly advise against PODs.
After all that it was rejected at the CA border for a gypsy moth on the outside probably picked up in the hot warehouse where the container should not have been! They nonchalantly said it had to be sent to Harvey, IL for treatment. What kind of idiotic decision is that? There was no consultation, no options or evidence presented to me. I must have spoken to a dozen customer agents and none of them had a clue how to help me, or why this extreme situation had arisen; calling them is a waste of time as they will just direct you to your online account which has the same lack of information.
Otherwise you will really, really regret it. I am very, very unhappy with the service. Everything was fine until they picked up my POD.
I rented this two months ago. They had my phone number, but instead of calling, they cancelled my delivery. Now I have to cancel the people that were coming to help me unpack. Terrible customer service. Please do not use Pods. I think a gaggle of monkeys runs this company. Their website is useless. I click on the link, it leads me to a dead end. On the night before my Pod is due to arrive I get an automated call telling me our Pod will arrive between 7am and 10 am. We play musical cars and get the driveway cleared out and even had our neighbors who park on the street move their car in order to give the Pod driver lots of room to maneuver since we had the biggest Pod container, 16 feet.
We get up early. We move all our cars. We wait. No phone call, no email. No nothing. No Pod, no phone call, no update. About 7 pm I call the main number in Florida and tell them no one showed up all day. No explanation, no apology. They scheduled it for the next day and said that I would get an automated call later that night telling me the three-hour window in which they would arrive. No phone call. No email. The Pod itself is fine and I have no complaints about the Pod.
However, if you want someone with an IQ of at least 85 to help arrange delivery, pick-up, drop-offs, etc. Especially for the exorbitant amount of money they charge for their service. You will pull your hair out dealing with these mental midgets.
Choose another company. Since then PODS has amended the contract to suit their own agenda without my approval. The container is sitting in Bolingbrook, IL. I will not allow companies to do AUTO pay and according to them, that is part of the contract. I asked for a supervisor and was told, there was no one available. They are very incompetent to say the least. They have an utter lack of regard and zero care or concern for their customers. Using this company could end up costing you thousands of dollars and weeks of frustration and stress.
This is where the positive ends, and the nightmare begins. I had to call 4 times and wait on hold for minutes each time, and nobody could tell me anything until 4 hours later. Meanwhile, we had movers waiting to unpack and they were waiting at our house for 3 hours. I had to pay for their time. No added late fees or gas costs either. Tough steel-framed construction : Breathe easy when your belongings are in a weather-resistant container.
Flexible options: Keep your container handy at home or store it at one of our facilities. Choose from three different sizes. Roomy timeline that you control: Take your time loading and unloading. Not sure how long you need storage? No problem. Your units are rented by the month. No commitments. Options for contents protection coverage: Move and store with extra peace of mind. With lots of coverage levels , you can choose based on the value of your belongings.
Understanding Storage Unit Costs. Average cost of storage units. Factors that affect your storage unit prices. Location : Storage prices can vary significantly across the country. Just as apartment rentals run higher in major metro areas where real estate is in high demand, storage can be pricier, too. Prices can be lower in less densely populated areas, according to Sparefoot.
Time : While self-storage and portable storage companies generally offer rentals on a month-to month basis, some may require minimum time commitments in exchange for lower storage prices. Size : The size space you need to store your stuff is another pricing factor.
The larger the unit needed, the higher the cost. Portable storage generally includes delivery and pick-up service for a fee, which can sometimes be waived if you rent your unit for a minimum length of time. Add-ons : If you choose to rent or purchase packing supplies from the facility, remember to factor in these added costs. Some self-storage and portable storage unit companies also offer the option of purchasing labor services for packing, unpacking, loading and unloading.
Insurance : Consider insurance costs, as most storage facilities require customers to have some type of insurance. If you have homeowners or renters insurance, this may meet the requirement. However, you may want to purchase more coverage based on the value of your belongings. Smart Ways to Cut Storage Costs. For example, with our BUNDLE discount you get free delivery and pickup for rentals of three months or longer, which offers the flexibility and convenience of portable storage at prices comparable to self-storage.
For example, PODS offers military discounts on storage and moving services for active duty, retired, and veteran members of the U. Armed Forces. There may be special discounts for longer periods of time. Be careful to avoid making a longer commitment than you have to because you could end up spending more in the long run.
Read the fine print : Make sure a discount is really the right way to cut costs. Others have month leases. Organize and declutter. Current ZIP Code. New ZIP Code.
Start date. Where will you keep your containers? PODS moving costs. This includes a month of storage, a whole lot of flexibility, and a lot less stress.
This may take up to 30 seconds. We're searching over , containers to find you the best price. Get pricing now. Ideal for a 2-bedroom home, or up to 1, sq. About the length of a standard parking spot Comparable to a 10'x15' storage unit or a 20' truck. Perfect for a 1-bedroom home, or a sq. Great for a studio or room of sq. Get a quote today! Find the exact cost of your storage project. See how PODS is the more flexible, convenient alternative to traditional self-storage.
Stay flexible with built-in storage : Easily store your container in your driveway or in one of our Storage Centers nationwide. You can customize your move : We have a solution for you, no matter how complicated your move is.
Moving can be stressful, which is why we keep billing simple. No deposits, no obligations: Like most hotel reservations, you can reserve your moving container with a credit card — no payments due until 7 days before your container delivery. Easy cancellation: Get a full refund when you cancel up to 24 hours before your first container delivery. You only pay for each stage at a time, making it easier on your budget. Many full-service moving companies charge by weight, so customers risk a big difference between their estimate and final cost.
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